Always loosing wlan/wifi

The mova worked 1 month without problems. But then it looses always connection. I have a dual router and didnt change anything. I reset mova snd router several times. Set up new connection. But after a few minutes its loosing the connection.

Like i said, all was working good. Any ideas?

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Dear IP735583,

Regarding your issue with the robot always losing WLAN/WiFi connection:


Please check if the network condition is good.
If the signal is weak in certain areas during cleaning, the robot may go offline.
If the robot shuts down outside the charging dock with low battery, it may also go offline.

If the issue persists, please contact online customer support for further assistance.

If you need further assistance, please provide your service ticket number or contact us via  me > Help & Feedback > Contact us > Online Customer Service.