Mova V50 Ultra

We’ve had this vacuum cleaner for a few days and, unfortunately, we are absolutely dissatisfied. Instead of doing its job, it behaves like a “crazy robot” – often spinning in one spot, getting disoriented, and leaving parts of the apartment uncleaned. Sometimes it even gives the impression that it’s deliberately avoiding the dirty spots where it should actually be vacuuming.

On top of that, when I tried to upload a video and share my experience, the app started flickering, which feels very suspicious. Because of this, I feel I’ll need to report the issue.

For the price we paid, we expected a reliable and high-quality device, but we got something that simply isn’t worth the money. In the end, it turned out to be nothing like what we hoped for.

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Hello,

we're sorry to hear about the issues you're experiencing with your vacuum cleaner. Here are some steps that may help resolve the problems:

Narrow Spaces: The vacuum cleaner requires at least 2cm of additional space on either side to enter tight spaces. Ensure that the area has enough clearance.

Ultrasonic Carpet Detection: If your vacuum has this feature and is in mopping mode, it may avoid rooms where it detects carpets at the entrance. Please try removing the carpets temporarily.

Map Overlapping: Overlapping maps can lead to disorientation and missed areas. In such cases, please consider recreating the map or restoring the current one.

Obstacles at Entrances: Long pile carpets or cables at the entrance may trigger obstacle avoidance. Please clear the floor before cleaning to ensure proper operation.

Routine Checks for Route Confusion:

Before Cleaning: Tidy up the floor by removing loose items like power strips, toys, or slippers to prevent frequent collisions and route confusion.

During Cleaning: Check the drive wheels for any debris, dust, or oil, and clean them promptly to avoid abnormal movements.

Collision Behavior: If the vacuum collides multiple times, it might temporarily follow the edge before returning to its zigzag cleaning pattern.

Frequent Route Issues: If route confusion occurs often, please update your vacuum's firmware to the latest version, reset the map, and start mapping again.

If the issues persist, we recommend contacting after-sales support for further assistance.

Thank you for your patience and understanding!