Mop extend motor issue

Hi, my Mova P50 Pro Ultra was already repaired by my retailer because the front wheel broke. Since I got it back, the mop arm clicks loudly when it extends — the motor keeps running even when fully extended. It also extends shortly when docking, and the mop motor often activates on its own.
Does anyone else experience this? Is there any resolution for it? I already did hard resets, cleanings and so on… For me this is warranty claim.

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Hello,

We sincerely apologize for the inconvenience caused. We recommend that you record a video of the issue and send it, along with the device's serial number and invoice, to the after-sales support team. This will enable them to provide you with a more effective solution.

Thank you for your understanding and patience.

Hotline: (+49)800-400-9824

Email: aftersales@mova-tech.com