Map has disappeared !!

Hello
My map has disappeared after an update of the mova application !! What can I do ? Please help restore the old map. Thank you

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Hello,

We sincerely apologize for any inconvenience caused. May I ask if you have switched accounts? If so, the information from the original account will not sync to the new one.

Please check if the correct region is selected in the app.

If the network connection is poor and the home screen is still loading after the update, causing the map to not display, the issue might have occurred during the device's update and restart process. We recommend waiting an additional 1-2 minutes during the update and restart.

If the issue persists, please upload the logs in the app by following these steps:

Me – Help & Feedback – Report Log

Additionally, please provide us with the following information so we can contact technical support to analyze the issue:

Date when the map was lost
The robot's SN number (which can be found on the label at the bottom of the robot)
Firmware version

Thank you for your understanding and support.

Each time I am starting the Mova app the map starts from new ! I am in the same account. Same flat. Same P50.

I have the correct region (Germany). I put the map after reconstruction this afternoon.

And this evening (same day) the mark has disappeared and starts from new !! (See image)

I just reported the logs in the app. Can you please help ?