Error Mop Drum blocked

Hello!

Since today, my Z60 was working flawlessly. But this morning, I got a Roller pad blocked- warning. As requested I dismounted the mob roll as well as the counter roll but couldn‘t find any dirt that could block the rotation. So I reassembled everything and retried, but after 6 metres I got the same error. Then I saw that the mop roll is not turning, this time it also sounded strange.

What else can I Check?

Kind regards

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Hello,

we sincerely apologize for the inconvenience caused.

If the issue persists after cleaning the roller and restarting the device, we recommend that you send the device serial number (SN), the purchase invoice, and any relevant app screenshots or videos (if available) to our after‑sales support team, so that we can provide you with a further solution.

Email address: aftersales@mova-tech.com