Hello, we sincerely apologize for any inconvenience this may have caused.
Please first check whether you have switched the login account within the app. Additionally, please ensure that your network connection is stable, as network issues can sometimes affect whether the device appears correctly in the app.
If the problem persists after checking the above, we recommend that you send the device’s serial number (SN), purchase invoice, as well as details about how often and under what circumstances the device disappears from the app, to our after-sales support team. This will help us further investigate the issue and provide a more targeted solution for you.
Thank you for your understanding and cooperation.
E-mail:
aftersales@mova-tech.com
365
DE
