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Dear TM883163,
Hello, Regarding the problem you mentioned:
1.Please confirm whether the robot is powered on. The robot will automatically turn off and stop the cleaning task when its battery runs out.
2.Please confirm if any pet or family member accidentally pressed the pause button.
3.Please check whether the robot is stuck or blocked by obstacles/objects, which might cause the cleaning task to be suspended.
4.Check if there is any error message displayed on the app.
5.Please restart the robot and try again.
If the troubleshooting is unsuccessful, we recommend contacting the online customer service for further solutions.
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