Dear Valued User,
Thank you for reaching out and sharing your experience with the MOVA v50 ultra complete.
We have a specialized cleaning strategy for stains. For example, the brush will lift up and stop spinning, and the robot will perform enhanced cleaning on the stained area in a small range. To ensure this feature works correctly, please confirm that the "Stain Recognition" switch is turned on in Settings > Floor Cleaning Settings.
If the issue persists or you need further assistance with the settings, please provide more details or contact our customer support team directly for personalized help. We're committed to improving your experience! |