BV653558 BV653558
Difficult to return to base
Hi, I just installed the robot, all ok but it has problems when it comes back to the base, if mop pad is installed, it seems it doesn't lift it and then gets stuck trying to get back to the base. If I remove the pad it manages to return on the first try, otherwise it takes at least 3 or more tries before it manages to return.
What can I do?
Posted 2025-7-19 17:32:06 Translate
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8 Comments
KP379098
J'ai eu le même souci, j'ai réussi à y remédier en appuyant plusieurs fois sur la sortie eau sale qui se trouve au milieu de la base. Cette sortie était bloqué,  le robot n'arrivait pas à se fixer.
2025-7-20 12:00:05 Translate
I don't know if it's the same problem, the removable base seems to be just 1mm higher, or the side wheel is too "new" and stiff, this causes it to get stuck during the return and it's noticeable becau
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2025-7-21 18:19
I don't know if it's the same problem, the removable base seems to be just 1mm higher, or the side wheel is too "new" and stiff, this causes it to get stuck during the return and it's noticeable becau
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2025-7-21 18:19
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Mova Support
Hello, can you provide us with the SN number of your robot (it is usually located on the label at the bottom of the robot)? We will contact our technicians to analyze it for you.
2025-7-21 12:04:40 GB Translate
Hi, any news on this? I can't schedule any cleaning room because it stuck at first try retuning to base to clean the mop and continue
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2025-7-22 16:12
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BV653558
Sure, here it is
R2430H52FEU0156733
Today this problem caused the scheduled cleaning to stop, so it didn't complete all the rounds
2025-7-21 18:14:13 Translate
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Mova Support
Hello, after analysis, this may be caused by an internal robot arm failure. We recommend that you contact our after-sales department for further assistance.

After-sales email: aftersales@mova-tech.com
2025-7-23 07:01:43 GB Translate
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TB013767
I think I have the same problem.
2025-9-4 07:16:26 Translate
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