Robot vacuum camera mova z60

Is anyone having the same issue as me? The robot vacuum Z60 camera option is not working, I keep getting this error message (operation failed)

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Hello,

Please first check and update the app version. Go to the App Store/Google Play Store to update the MOVA App to the latest version.

Ensure a good network environment.

Then restart the robot and try again.

If the issue persists, go to "Me - Help & Feedback - Report Log." Please provide the robot's SN number to help us further analyze this issue. You can find the SN number on the label at the bottom of the robot.