Firmware Issue: Mova P50 Pro Ultra responding to wrong wake word

Hello Support Team,

I am writing to report a technical issue with my robot vacuum, the Mova P50 Pro Ultra.

The device does not recognize the correct wake word, "Hey Mova." However, it does respond to the wake word "Hey Trouver".

Since Mova and Trouver are related sub-brands, I suspect this is a firmware error where the device has been programmed with the wrong brand identity.

Product Details:

Model: Mova P50 Pro Ultra
Purchase Source: Proshop.nl

Could you please advise if this can be fixed via a remote firmware update?

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Hello，

Thank you very much for your feedback.

Could you please provide us with the following information? We will contact our technical team to further analyze this issue and do our utmost to resolve it for you.

1. The SN number on the label at the bottom of the robot  
2. The firmware version of the robot

We look forward to your reply.