V50 side brush arm rarely extends

I am facing a cleaning issue on my V50 ultra.
The Side brush arm rarely extends. I can only see it happening at V shaped corners only. But When it's running along the wall, it just misses the corner dust as shown in the video.


This happens with both “Collision Avoidance mode” turned off vs on. The Side extend mode for both mop and side brush has also been set “high frequency” but it doesn't make a dent.

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My v50ultra does the same. it does not go to all corners, some avoid them just. it is not that it does not extend the brush but does not approach it. I hope it will be solved

Hi，can you update a screenshot of the firmware version? We also need the SN number of your robot.

After receiving your information, we will contact the technicians to check for you.

Ich habe selbiges Problem. Zusätzlich kann ich auch kein Firmware Plugin laden. Nach Kontaktaufnahme mit dem kundendienst ist klar das es 5 Updates gab, meine App behauptet allerdings, sie sei auf dem neuesten Stand.
Bisherige Maßnahmen vom Kundendienst waren erfolglos.
Übrigens fahren die wischerblätter bei mir auch nicht aus, egal welche Einstellungen ich vornehme.

Hi, here is the firmware version

And here is the serial number of the robot

If the less-collision mode is turned on, it will also avoid collisions with the edges of furniture, which may affect edge cleaning. You can try turning off this switch.

Yes, I have tried turning off “Collision Avoidance mode” but the side brush still did not extend frequently enough. It mostly extends the side brush when it’s at V shaped corners but not when running along the walls.