Roller failing to dry

Hi, I've owned a K30 for a couple of months. Recently, I’ve noticed the roller stays soaking wet after the self-cleaning cycle, and now it’s developed a bad odor. What can I do to resolve this?

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Hello,

You mentioned that the roller brush is still damp and has an unpleasant odor even after self-cleaning. You can check the following for potential problems:

1. First, check if the roller brush is clogged with debris or hair. If clogging persists after self-cleaning, it may affect the roller brush's drying process; it is recommended to clean it promptly.

2. Please confirm that the drying function is operating normally after self-cleaning. If you suspect the drying function is not starting, you can try pressing and holding the self-cleaning button to see if the device can enter the separate drying program and start normally.

If you have followed the above steps but still encounter problems, please contact our after-sales support team. When contacting them, please include your serial number and invoice, and inform them of the troubleshooting results so they can resolve the issue more quickly.