please allow disabling of this issue "main brushes wrapped"

i just bought the vacuum 2 days ago and this error is driving me nuts! this happens randomly meanwhile my brushes are squeaky clean!

please allow disabling of this issue "main brushes wrapped"

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Hello there,
We’re really sorry to hear about the trouble you’re having with your robot. Let’s walk through some quick checks you can try:
1.Please take a look at the roller brush and clear away any debris or foreign objects you might find there.
2.Double-check that the cover is securely latched in place.
3.Check if anything is tangled around the brush that could be causing unusual noises.
4.Take a look inside the brush chamber too, and clean out any dirt or foreign objects that might have gotten stuck.
If you’ve tried all of these and the problem is still there, please get your device’s serial number (SN) and your purchase receipt/invoice ready, then reach out to our after-sales team at:aftersales@mova-tech.com
We’ll help you sort this out from there!