Can’t unbind previous owner for used robot

Hello, I have purchased a used MOVA Viax 300 from an eBay reseller. Unfortunately when I try to set it up it tells me it needs to be unbound from previous account. I have contacted the eBay reseller, but they did not have access to the account, and suggested asking customer support. Would it be possible for you to help with this? I can return the mower if not. Would greatly appreciate assistance.Many thanks

TranslateView Original Text

Hello, please send us via private message the SN code, original invoice, photos of the front and side of the outer box including the side with the SN barcode. Contact us and we will help you process your request.