MOVA E30 Ultra — Can’t map a 12.5×25 m empty gym, so I can’t start cleaning

Hi MOVA team,
I’m trying to map a 12.5 × 25 m empty gym (smooth linoleum, no furniture) with a MOVA E30 Ultra (app/firmware up to date). The map keeps rotating/shifting or remapping, so the app won’t let me start cleaning (“create a map first” / rooms unavailable). Even a full clean often rewrites the map, and no-go zones don’t stick.

Setup: dock on a long wall, strong 2.4 GHz Wi-Fi, lights on, sensors cleaned. Tried factory reset, Quick Map and Full Clean, different dock spots—same result.

Request: step-by-step instructions and recommended dock placement to reliably map a single large rectangular space. Should I use Quick Map first, disable auto map updates, or any special mode for large open areas? Any known firmware fix for the E30 Ultra? Thanks!

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Hello,

There are two ways to map: Quick Mapping/Start Cleaning.

For the first-time map creation: Place the robot on the dock. Once fully charged, click "Start Quick Mapping" or press the "Start Cleaning" button on the app, or press the clean button to let the robot start from the dock.

When the robot returns to the dock, the map creation process will be complete, and the map will be automatically saved. Quick Mapping generates a map in a short time, during which the robot will not perform any cleaning tasks.

Tips:

When creating the map for the first time, open doors and ensure the floor is clear. Do not move the charging dock or interrupt the robot during the mapping process to avoid incomplete mapping.

The dock should be placed against a wall. It is recommended to place the dock in a relatively open area, ensuring there are no obstacles within 1.5 meters in front and 0.5 meters on both sides of the dock.

Avoid signal interference, such as routers, TVs, etc.

There should be no reflective surfaces, like mirrors or windows, in front.