MOVA P50 pro ultra not cleaning areas on a rug.

My MOVA P50 pro ultra has been a challenge to use. Firstly hard floors it is ok with vacuum and moping. Issue is the rug in the lounge makes it go a little crazy.First rug it wouldn’t vacuum properly being a very plush rug and would just spin around before giving up saying cleaning completed and returning to the base.
Thought ok rug to plush, purchased new rug 15mm max thickness and it’s better but is now not cleaning areas for no reason at all.
Best clean is straight after the re mapping (done that a fair few times) then it subsequently returns to missing areas on the rug.
I see others have issue with this machine on thicker carpets and rugs, I noted you stated max 2cm pile on a forum post and the rug is max 15mm. Am contacting you so I can tell the retailer I have been in touch. I am returning this item and going for the Z60. I hope for better performance with that machine knowing the carpet pile height type can be set in the app.
Oh yes I did let it re try the area several times to see if it improved over time but didn’t. Rug is cream polyester material.

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Yes, map overlay may lead to robot positioning anomalies and result in missed‑area cleaning. If this happens, please rebuild the map or restore the backup map.

This unit features ultrasonic intelligent carpet recognition. When mopping, it can detect carpets automatically and lift the mopping pad to avoid wetting them. You can also adjust carpet‑related settings in the App: disable carpet recognition or turn on carpet‑avoidance mode. For your specific rug at home, we recommend manually defining the carpet area (Map Management ‑ Edit Carpet ‑ Add Carpet) and check whether performance improves.
If the problem persists, please contact us and provide your device SN.

I have tried the re mapping adding carpet etc, no difference. It’s done 95 cycles since purchase 19/08/2026 been making sure it’s all working properly and trying do sort out issue with missing areas on the rug and initially working out why it would get stuck (pile height of the old rug I now know) in all the mopping it has done the detergent container is as full as day one. I have checked and the detergent setting is on in the app for mopping but it’s not using any. Will be returning as mentioned to retailer. Serial number is R2475D5AKUK0018233

Thank you very much for your quick reply. If you would like to keep the device, you may contact us further and provide more details, such as videos and additional cleaning timestamps. Please share your device to ID: BD929781. Of course, you may also try the model you mentioned.