Mova Lidax Ultra 800 - calibration failure

Hello,

I own a Mova Lidax Ultra 800 mowing robot. Today the robot stopped functioning properly. After mowing, it stopped in front of the station, and then after manually setting it in the docking station, it did not want to mow anymore. Each time, information appeared about an attempt to re-determine the location and then the task was interrupted. I did hard reset of the device and when I tried to calibrate it for the first time, the progress reached 33% and then a calibration error message appeared. I've read on the Internet that someone had a similar problem and disconnected the batteries for 5 minutes. It helped that person. I'm afraid that this will void the warranty and I don't really know what to do...

Best regards,
Matthew

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Hello, regarding the positioning failure issue, please follow the troubleshooting steps below:
1.Check if the radar and camera on top of the robot are dirty, as dirt will affect positioning. Please wipe them with the supplied lint-free cleaning cloth and make sure to dry the radar thoroughly after cleaning.
2.Move the robot to an open area within the mapped zone and start the task again.
3.If positioning still fails, use the manual mowing mode in the APP to remotely guide the robot back to the base station, then restart the operation.
4.If the problem persists after returning to the base station, check whether the base station has been moved out of the mapped area. Place it back within the zone and try again.
If the above steps do not resolve the issue, please upload the logs via the APP and provide your device SN number. Our support team will further analyze and assist you.

Please provide your device SN code so we can further investigate the issue. Our technical team will check the status of your device.

Hello, could you please keep your device online for the next two days? We will arrange technical personnel to remotely verify your device issue. Thank you for your cooperation.

Okay, we will immediately arrange for our technical team to remotely check the status of your device. Please keep your robot online so we can proceed with the verification.

Hello Matthew,
Thank you for contacting us and describing your issue in detail.
After reviewing your device logs, our technical team found that the LiDAR sensor is not transmitting any data, which is likely the cause of the calibration failure and positioning interruptions you are experiencing.
First, please try restarting the robot multiple times to see if the problem can be resolved. If the issue persists after several restarts, we suspect there may be a fault with the LiDAR sensor itself.
In that case, please contact our after-sales service team directly. We will arrange the next troubleshooting steps or after-sales process for you and provide a clear response in a timely manner.
We sincerely apologize for the inconvenience this has caused you, and we appreciate your understanding and patience.
You can reach us at:
Email: aftersales@mova-tech.com
Best regards,
The MOVA Support Team