Good morning, Posted on 2025-9-5 22:09 in the MOVA Forum:
Replacement dust bags are nowhere to be found. Furthermore, I'm being offered alternatives that have the opening on the top, not the side, like the original one that came with the robot. Even those who write reviews on YouTube aren't responding to my request. The MOVA website in SG has them, but they don't ship internationally and tell me to contact the place where I purchased it. They have no idea where I purchased it, and to be honest, I bought two, one for my mom, but it's sitting idle for now because I don't have any more bags! Very disappointed with the after-sales service!
MOVA support response:
We apologize for the inconvenience. Could you please let us know which country you are in? Can the dust bags with the opening on the top be properly installed in the base station?
Please don't worry, we will do our best to resolve your issue.
Conclusion:
I waited until the problem was resolved.
The MOVA customer service team quickly emailed me and provided me with the links to order all the materials. The MOVA customer service team was prompt, competent, and very kind, and resolved the entire issue. Thank you, I'm very satisfied with my review.
I took this opportunity to congratulate MOVA on its excellent service. It's normal for problems to arise, but it's how they're resolved that matters. MOVA hasn't missed the opportunity to confirm the great prestige it represents. Thank you, thank you, thank you.
