|
Hello,
Have you logged in with a different account? If you use a different account to log in, your device and saved settings might disappear from the app.
Changing the country/region in your location settings could also cause this issue. Additionally, please check if your network connection is stable.
If you've ruled out these possibilities, please provide the following information so we can further investigate your situation:
1.The firmware version of the robot
2.The serial number (S/N) on the label at the bottom of the robot.
3. Your country/region | 
