Unable to automatically attach mops before cleaning

V50 ultra complete. When I try to set a custom cleaning to vac & mop, the robot does detach the mop and vacuum first. After it finish to vac and return to the base, I receive an error because the cleaner Is "unable to attach the mop", so V50 tell me to install manually the mops. Any help to resolve?
Maybe a firmware problem?
Regards

Firmware Current Version: 4.3.9_1743
Italy

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Hello,

We recommend checking if the mop pad holder still has magnetism.

If there is no magnetism, you may need to replace the mop pad holder with a new one. If it is magnetic, we suggest trying to reset the robot to see if it resolves the issue.

To reset the robot: Open the top cover of the robot. Next to the Wi-Fi indicator light, there is a small reset hole. Press it for 3 seconds until you hear the voice prompt "Start restoring factory settings." Then restart the robot to see if it can work normally.

If the issue persists, you may need to contact our after-sales service department for further assistance.

(+39)800-145-896
Lunedì - Domenica
9:00 - 18:00
aftersales@mova-tech.com