Bluetooth connexion

After the "wintersleep" in the Netherlands I want to connect the mova 1000 again. First I forgot the password for my account. I have made a new one. So I need to do the connexion bit again. Wifi not a problem but the bluetooth connexion would not work. I press down the "ok" button 3 seconds but the light doesn't light up. What can i do?

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4.2 Initial Settings
Before network setup:
Check those steps.
> and >
Make sure that in Mobile app - left top corner (three boxes) - Bluetooth has selected.

Hello,

Please make sure that the Bluetooth function on your phone is enabled, and try to keep the phone as close to the robot as possible.

You can also try turning your phone’s Bluetooth off and back on again, or restarting the robot, and then attempt the connection once more.

If the Bluetooth connection still doesn’t work, please try using a different phone or contact our after‑sales support team for further assistance.

Email: aftersales@mova-tech.com

Tel: +31 020 8967747

(Mon.- Sun. 9:00-18:00)