NO FUNCIONA DESDE EL PRIMER DIA

Recibí el robot el 8 de mayo, vino defectuoso, no carga la batería, desde ese día,  intercambio de correos con la asistencia de Mova sin ningún resultado, no he podido utilizarlo ni estrenarlo. Una de dos: o servicio técnico es deficiente o inexistente, no hay más posibilidades.

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Hi there, I’m so sorry to hear your robot arrived broken and that you haven’t gotten a proper response yet — that’s absolutely not the experience we want anyone to have.
If you confirmed the issue right when you received it, please reach out to our official support team first, they’ll help you with a replacement or other after-sales solutions, and we’ll make sure your case gets prioritized.
If you’ve already contacted them, could you send me your ticket number or registered email in a private message? I’ll check on your case directly and get back to you as soon as possible!