vle

[MOVA 1000] Full speed into the charging station

Is there any reason - why the mower gotta do so?
I've read many challenges with start to charge, because the mower could not connect to the base station.
Yesterday, I checked my mower ... full speed and BANG ... and this happened many times with many angles.
Finally one of charging connector bent and the mower stopped to try again.
I could 'fix' this in this time with minor force - but how many times that will work?
Could it be possible to use less power in this case too?
... and if possible, could the mower approach the base station something same way as airplanes do landing?
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Good morning, sorry for the inconvenience. I can understand that it is very troublesome for you when the robotic mower rams into the charging station at full speed and bends the charging connectors. You have observed the impact from multiple docking angles and manually bent the deformed charging connector for a temporary fix. Please provide us with the time when the fault occurred, relevant photos or videos, upload your machine logs, and share your machine SN, exact model and firmware version. Our technical team will further analyze the possible root‑cause. We hope your issue can be resolved as soon as possible and look forward to your reply.
2026-8-25 05:27:11 GB Translate

vleThread Starter
Excuse me ... haven't You know that
This same kind of case happens basically every time then the mower returns to the base station.
Especially after someone has turned of power outlet. Here the latest happened yesterday before 04:00.
After even 1sec no power case, the mower start to its own 'ideas'. Move out from the base, try to go back ... and this out-in could happen many times with many angles with full power. This was the first time that it could not do it correct because bent connector. The mower worked later same day many times - maybe it was a lucky day.
How to send relevant photos or videos from that moment? ... 0400 in then morning!
Have You there ever seen - how do the mower goes back to the base? ... especially, it don't have 95% correct line.
... and even then, it will rush to BANG against the base with too much power/speed.
Isn't this almost same as barking Your car into the car garage?
Who drives there with high speed and until the car BANGs to the wall?
Of course, after the mower has gotten connection to the base - it has to lock someway wheels, to keep own place.
This is MOVA 1000 with the latest firmware, which You've loaded. You have already my SN.
I asked with my previous post - how to upload my machine logs? ... I'm still waiting for an answer.
This BANG happens basically every time and sooner or later it'll break the base.
2026-8-25 09:32:06 GB Translate

日志上传.jpg
Good morning, we apologize for the inconvenience. I fully understand your concern, especially regarding the robotic mower ramming the charging station at full speed and bending the charging contacts.
You mentioned that the issue can be triggered even by a one‑second power cut. I would like to confirm whether this problem only occurs after a power outage. When power is lost, the mower will search for the base station, which may cause unwanted behaviour if the power has been off for an extended period. Once the charging station loses power, the robot will perceive itself as being outside the dock. If it stays in standby for more than one hour, it will attempt to return to the base automatically. You may disable the "Standby Timeout Auto‑Return‑to‑Dock" option in your app settings.
If this happens during normal daily use without any power interruptions and the robot still docks with excessive force, could you confirm whether the latest incident took place at 4 a.m. on August 25th? I will send you the log‑upload instructions shortly. After you clarify the scenario, we will check the logs from that time frame. We look forward to your reply.
2026-8-26 10:25:31 GB Translate

vleThread Starter
Even one second without power source will create a panic with the mower.
That has happened many times... that can happen just by mistake.
Normally, there is always power (except Wintertime and the total blackout).
Your mentioned 'Standby..' is not any challenge for me.
'My mower' will always use too much power while returning the base.
The whole charging wall will always bend backward.
It's true that many times it needs only one BANG.
If 'BANG' do not get connection then one side of connector has too much stress.
I know, that it should be possible to buy a new the base - but - it the code makes this - this won't be a solution.
The mower will get out from base and it will try again few times with different angle.
As I wrote - this should be something same as parking a car (without hitting anywhere).
Sometimes it has give up. Sometimes I have gotten message to my phone even 60min later.
If I could be that message - at once - then I could help the mower at once.
Same kind of delays are with every messages.
I didn't notice that there are something which smooths BANG.
Can You really see from 'logs' ... how many times the mower has tried to connect to the base with one return?
If 'Yes' then good ... other wise ...
how You would notice - when those more than the first tries happen?
I sent the logs.
2026-8-26 17:00:38 GB Translate

Good morning. We are truly sorry. According to feedback from our technical team, your device is online, yet full logs cannot be retrieved. You mentioned having uploaded logs manually, but the upload may not have succeeded or there could be a delay. Please place the robot in an environment with stable network access and provide the time when the issue occurred to help us locate the relevant logs. We apologize for the additional trouble and appreciate your understanding.
Should it be convenient for you, you may reach out to me via private message so that I can respond to your issue as promptly as possible and avoid unnecessary delays. Looking forward to your reply.
2026-8-27 10:41:52 GB Translate

vle
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