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Hi, we understand that your Viax500 mower fails to return to the charging station most of the time. It often stops at the same spot about 2.5 meters away and reports a return error, though it can occasionally dock successfully. Please follow these steps for troubleshooting:
Check the passage between the charging station and the working area to make sure there are no obstacles.
If there is non-grass ground in front of the station, the unit may regard it as an obstacle. You can add a "passable area" on the map so the mower ignores differences in ground materials.
Keep the area within 1 meter around the charging station open and flat.
Test in clear, rain-free weather and ensure the charging station has sufficient lighting.
Confirm that the charging station has not been moved.
Make sure the station is powered on properly. The indicator light should show solid blue when working normally.
Check the reflective stickers on the station, keep them clean and free of blockages.
Remove reflective objects nearby, such as mirrors, reflective road signs, open umbrellas and highly reflective metal railings, as they may interfere with the mower’s detection of the station.
Inspect the station base plate and the mower’s drive wheels to remove any mud.
Clean the mower’s camera and radar, ensuring their surfaces are clean and unobstructed.
Verify the mower has enough battery. If the battery is fully drained, manually dock the unit to the station for charging.
If the problem persists after multiple tests, positioning errors are likely. You may try re-mapping the lawn.
If the issue remains after all checks, please upload logs in the APP and keep the device connected to the network. Our technical team will remotely check your device. Please provide your SN code and firmware version. The information will be sent to the MOVA BU after-sales team for software analysis, and we will get back to you as soon as possible. | 
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