TY269374

[MOVA 600] Mowert stuck without any information

​Hi everyone and Dreame Support team,
​I am writing to report a critical bug encountered on my MOVA 600 immediately following the latest firmware update.
​
Once the robot completes its mowing session (or reaches the end of the planned area), it physically stops on the lawn and freezes. In the Dreamehome app, the status remains permanently stuck on "Mowing in progress". No error, warning, or notification is triggered. The robot stays completely frozen in this state until the battery completely drains to 0%.
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Hello, please restart and rebind your device first, then check whether the robot can return to the charging station normally. If the problem persists, kindly provide the SN code, firmware version and upload the problem log. We will arrange technicians to remotely check your device. Please keep the network stable. Since it is the weekend, our reply may be delayed. Thank you for your patience and we apologize for the inconvenience.
2026-10-17 03:25:32 GB Translate

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