MOVA 1000 obstacle recognition

MOVA 1000 ATTENTION: False information: two functions do not work as promised
1) In the App settings, we can set the obstacle detection to 20cm, however, the response from support was: "We would like to inform you that the machine may have difficulties mowing effectively grass that exceeds 12 cm in height."
2) In the settings, we should be able to deactivate obstacle recognition, but it does not work! It continues to consider slightly high fine grasses (like plantain) as obstacles.

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Hello, our robot does have difficulty cutting grass taller than 12cm. What is the specific height of tall grass you are referring to?