[MOVA 1000 and MOVA 600] Robot is removed from account by itself

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Unfortunately my robot 600 serie is deleted from my app by itself. Now I cannot add it again, it says that the robot is already added before. Reset of the robot did not help. What is going on? How do I add the robot again?

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JR881427Thread Starter

This is the app error

4-7-2025 35:53:12 Translate View Original Text

JR881427Thread Starter

This is my account id

4-7-2025 32:54:12 Translate View Original Text

Mova Support

Hello, can you provide me with the SN number of the robot? We will contact our technicians to analyze this fault for you.

9-7-2025 41:20:07 GB Translate View Original Text

JR881427

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[MOVA 1000 and MOVA 600] Robot is removed from account by itself

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