App connexion

I change my phone and I can’t connect the Mova1000 with the App on the new phone. Each time it’s mentioned that the robot is already linked. I don’t have the old phone anymore. How can I proceed to connect the robot on my new phone? Thanks for your support

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Hello,

Are you logged in with the same account? If not, it may show that the device is already linked to another account.

In this case, you may need to contact our after-sales department to unlink the original account. To avoid financial loss, you will need to provide them with the purchase invoice and the robot's serial number.