MOVA V50 Ultra docking and charging failure

Hello,
I would like to report a serious issue with my MOVA V50 Ultra Complete. The device is approximately 1.5 months old and has been used under normal household conditions.
Initial problem:
The robot suddenly stopped recognizing the docking station. When sent to charge, it drives in circles and moves away, even when placed 1.5 to 2 meters directly in front of the dock. It cannot find or lock onto the dock by itself.
At that time:
The robot did charge when placed manually into the dock.
The app showed the battery percentage and “Stand by”.
Troubleshooting already performed:
Cleaned all sensors, cameras, and front detection window.
Cleaned docking station contacts and front panel.
Performed multiple restarts and power resets.
Deleted the entire map and created a completely new map.
Relearned the full ground floor.
Tested different lighting conditions and cleared the area around the dock.
Unplugged the dock, powered off the robot, waited, and restarted.
Current situation:
After these steps, the problem has worsened. The robot now does not charge at all, even when placed manually into the docking station.
Summary:
Dock recognition does not work.
Automatic docking does not work.
Manual charging no longer works.
The device is currently unusable.
Based on this behavior, this is clearly not a software, mapping, or user error issue. This appears to be a hardware related failure involving the docking station, the docking signal, or the robot’s internal charging or detection system.
The device is still well within warranty and I am requesting guidance on warranty repair or replacement. At this point, further troubleshooting does not seem useful.
Thank you for your assistance.
Kind regards

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Dear Customer,

Thank you very much for your detailed description of the issue and the troubleshooting efforts you have already undertaken. We sincerely apologize for the inconvenience you are experiencing.

Based on the information you provided, the robot is unable to recognize the docking station and cannot charge properly. Given the extensive steps you have already taken, this does appear to be a hardware-related issue.

As your device is still under warranty, we recommend that you contact our after-sales service team as soon as possible. Please provide them with your purchase invoice and the S/N number located on the bottom of the robot so they can arrange the appropriate solution. Our support team will be happy to assist you further.

https://www.mova.tech/pages/contact-us

You can also include a link to this post when contacting the after-sales team, as it will help them better understand the issue your device is experiencing.

Thank you again for your feedback and patience.