Hello, after updating to 4.3.9_1539 instead of going to a sleep it does a factory reset.
So basically each 10 minutes it just launch ‘resetting to factory settings’ (even if it was not connected to app)
Hello, regarding the problem you encountered, please upload the log in the APP and keep the device turned on. Please let me know after uploading the log, and we will check the specific situation from the background
Hello, logs are submitted.
With keeping it online it is more difficult as each 10 minutes it do factory reset and reset wifi connection as well.
Is it possible just to rollback a firmware?
Hello, our technicians have analyzed the logs you uploaded and found no abnormalities.
It's possible there's a hardware malfunction (a button or motherboard). Please contact our after-sales department for further assistance.
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