Error during cleaning

Hi , when i start cleaning sequence i get this error (in the picture) and i can no longer use the app. If i clear app data and cache i can use it once more but then crashes again just when cleaning starts. Any suggestions?
Thank you.

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Hello,

Could you please provide us with your device’s serial number and firmware version? We will use this information to further analyze the cause of the issue.

I've also got this issue. I only got my Mova today. Disappointing for a very expensive device and only it's first time in use