Wrong Mapping + Unable to return to base

Hello, I'm experiencing an issue with my Mova V50 Ultra. Every time it passes under my bed, the LIDAR sensor turret doesn't lift back up automatically, which prevents the robot from remapping the area correctly. Additionally, WHEN THIS HAPPENS, the white LED that turns on in low light doesn't turn off for a while even if the area is bright, Today, even if the sensor was up the robot could not go back to the base and usually it starts navigating around the house without any clue where to go, overriding the current map. This has been happening since i

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have started to clean under the bed so i think it is related to that. I would like to issue a BUG.

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Hello, have you set the area under the bed as a low-altitude zone? Could you update a photo of the area under the bed and also let us know the exact height of the clearance under the bed?

In your video, we see that the robot's fill light is working properly in a dark environment. Since the room is dimly lit, the robot's fill light is not turned off.

If the robot cannot return to the base station, please try the following:

1. Check that the base station is properly powered.
2. Place the robot 1-2 meters in front of the base station and briefly press the "Dock" button on the robot. The base station should be placed against a wall. We recommend placing the base station in a relatively open area, ensuring there are no obstructions within 1.5 meters in front of the base station and 0.5 meters to either side.
3. During cleaning, ensure that the robot starts from the base station and check that the LDS laser sensor on top of the robot is rotating properly. Also, check if the robot's wheels are stuck.

If the above steps do not work, we recommend resetting the robot and trying again.