|
Hello, have you deleted and re-added the device? Is the network connection working properly?
If not, we recommend deleting and re-adding the device to see if the issue resolves. Also, update the firmware to the latest version.
If the issue persists, please share the below infos and we'll contact our technicians to assist you.
1. SN number on the bottom of the robot
2. Firmware version screenshot
3. Upload logs: Me > Help & Feedback > Report Logs | 
