BG603511

[V50 Ultra] Robot does not clean table base

Last edited by BG603511 on 2025-12-17 16:26

Hello,
I’ve a table with a black metal base with 1cm height. The robot skip the whole base. Attached photo of map and of the base.
Today for the first time it’s has been recognized as obstacle. Is there any way to force the robot to clean the area.
Latest firmware installed.


Thanks
Translate
You need to log in to reply. Login | Register

3 Comment

Hello,

The robot's obstacle avoidance sensors use infrared detection. Since dark-colored objects, especially black surfaces, can absorb infrared light, the robot may mistakenly identify them as obstacles or even collide with them. For areas with black or dark-colored furniture, we recommend setting a restricted zone in the app to avoid such issues.

Thank you for your understanding.
2025-12-17 18:04:37 Translate

Hello, This is something that can be solved in future? Setting as no go zone means that in any case all the area will not be cleaned. Regard
 
2025-12-18 18:29 Translate
Hello,

At the moment, we have not received any notification regarding an update plan.

However, we sincerely thank you for choosing MOVA and for sharing your valuable feedback. We will actively forward your suggestion to our product development team. Your input, along with that of every customer, helps us continuously improve and upgrade our products.
2025-12-19 15:34:05 Translate

UID:BG603511
  • 2Posts
  • 0Friends
Privacy Policy|Software License and Service Agreement|DarkRoom

© 2025 MOVA Forum All Rights Reserved | Support by Discuz! X5.0 Font by MiSans

Quick Reply Back to Top Return to List