【Mova Spring Service Online Q&A】First repair? How long did you wait?

👋 Welcome to the Repair Desk – Your Service Managers are here!

Meet your Mova Service Manager:
Service_Manager_Lee

He will be online throughout (2026.3.4-2026.3.6) to answer your questions about repairs, spare parts, and warranty claims.

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Today's topic: First repair – how long did you wait?

If you've ever sent your Mova in for repair: How long did it take from request to return? Did anyone update you along the way? Share your experience – your answer helps us improve the repair process.

👉 Comment with your country + waiting time (e.g. Germany, 12 days)

💬 Have more questions?

If you have any questions or suggestions regarding after-sales/repair services, please feel free to leave a message. Our manager will answer your questions online within these three days.

Ho avuto bisogno di assistenza per il Mova Fresh Pro, non si collegava il Bluetooth, ho contattato via email l'assistenza clienti, disponibili e gentili, tempi di attesa per le risposte accettabili, alla fine mi hanno generato etichetta di spedizione del prodotto e poi purtroppo dopo oltre 2 settimane ho dovuto ri-co tattarvi per sapere a che punto era la sostituzione e solo dopo mio sollecito mi hanno spedito il prodotto sostitutivo, morale per italia ci è voluto oltre 20 gg per chiudere l'assistenza.

Italy, 20gg

Sent my P50 Pro Ultra in for repair, it was received January 30th. I am STILL waiting. I reached out for an update, and was told I'd be contacted when an update was available. That was February 12th. Ontario, Canada - 35 days and counting.

I got this device to assist me through chemo, and it's been nothing but trouble.

It worked fine the first while, then would fail to attach mop pads.

Sent it in for repair, heard nothing for weeks until I asked for updates. I was also provided with incorrect information twice, in that they said they never even received my device!!! I repeatedly asked for updates after this until I was offered a refurbished unit with no explanation why. I declined, as my unit was less than a year old.

I was then offered a new machine and accepted. I then didn't receive updates, I asked for a tracking number and was told they had little stock and they thanked me for my patience. I received a unit the same day, and received an update the NEXT day saying it has been shipped. So again with incorrect information.

I also received an email saying not one but TWO units were sent. I never even received the second unit!!! So apparently they were delayed due to low stock, but then sent TWO units!? Incorrect information AGAIN.

And now??? My new unit DOES NOT MOP. The very thing I needed assistance during treatment has now caused me triple the work.

I am so thoroughly disappointed in this company and product.