【Mova Spring Service Online Q&A】First contact with customer service ...

【Mova Spring Service Online Q&A】First contact with customer service – which method did you choose?

👋 Welcome to Your Voice – Your Customer Service Managers are here!

Meet your Mova CS Managers:
CS_Manager_Zoe


They're here to listen to your experiences and answer questions about support, returns, and service policies.

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Today's topic: First time contacting support – which channel did you use?

Mail, Chat, Telefon oder Facebook? Wie war deine Erfahrung? Wie lange hat es gedauert, bis du eine Antwort bekommen hast? Teile es uns mit – dein Feedback hilft uns, besser zu werden.

👉 Comment below with your country + channel + how long you waited

💬 Have more questions?

If you have any questions or suggestions regarding after-sales/repair services, please feel free to leave a message. Our manager will answer your questions online within these three days.

Vi ho contattato una volta via chat sul vostro sito per un problema su un pezzo di ricambio, ma poi ho sempre scritto via email al vostro indirizzo email di assistenza clienti. Italia tempi di risposta 3 gg

Chat and email, Italia, 3 days

Buongiorno, sono Zoe, responsabile del servizio clienti MOVA. È un piacere contattarla e la ringraziamo per aver scelto MOVA.

Cannot get my new Mova A10 to dock after cleaning. Cleaning finished with orange light!!
Have cleaned out basket and checked everything ok.

Hallo.
Ich würde gerne um Rat bitten.
Während der Installation habe ich versehentlich PV1 und PV2 am Lumigret 4000 zerstört.
Wie lässt sich dieses Problem beheben?
Vielen Dank.
Jano Juhás