Z50 Ultra. Problema ristagno acqua sotto la piastra di lavaggio mop

Buonasera. Ho riscontrato subito un problema di ristagno dell'acqua sotto la piastra di pulizia del mop. Allego video di ristagno acqua dopo il lavaggio di una piccola stanza. Se lavo tutte le stanze l'acqua che ristagna aumenta notevolmente fino a formare una pozza sul pavimento. Posso fare qualcosa o devo mandarlo nuovamente in assistenza? Grazie

Aggiornamento 12.06.26: mandato in assistenza e sostituito gratuitamente con uno Z60 Ultra Complete. Grazie Staff Mova

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Hello! Based on the video you provided, please first check if the sewage suction port on the base station is blocked by foreign objects. If it is clear, the issue is most likely a faulty sewage pump in the base station.
We are truly sorry that your device, which was just returned from repair, is experiencing this problem, and we apologize for the negative experience this has caused you. Please contact our after-sales team at aftersales@mova-tech.com, explain your situation, and they will arrange a replacement service for you. Thank you for your cooperation!

We regret that the troubleshooting methods above did not help you. Please contact our after-sales team at aftersales@mova-tech.com, explain your situation, and they will arrange a replacement service for you. Thank you for your cooperation!