Need help with region block

I purchased an MOVA P10 Pro Ultra Gen 2 in amazon mx, im in mexico but got the MOVA imported from USA, when i try to sync in app i find it, but getting this message error, how can i use it in my region? i tried changing region in accounts settings with no success

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Hello, we sincerely apologize for the trouble. US-version devices are region-locked and cannot be activated in Mexico.
As stated on our official website, this robot model is only supported for use in the United States and Canada. We recommend you apply for a return and refund.
You may contact Amazon directly to process your return.
If you choose to handle the return through our support channel, you will need to ship the device back to our warehouse at your own expense. We can only provide return labels valid within the US and Canada, and cross-border shipping costs cannot be reimbursed.
For further assistance, please contact our support team via email: support@mova-tech.com