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Dear Customer,
Thank you for reaching out. We’re sorry to hear about the charging issue with your Mova 1000. To resolve this, please try repositioning the charging station to a flat and open area. Ensure no obstacles or reflective surfaces are nearby.
If the problem persists, kindly upload the robot’s logs and a full map screenshot via APP. Our team will analyze the data promptly to assist further.
We appreciate your patience and cooperation! |