Robot vacuum won't move at all

I just got the P10 pro ultra yesterday. I set it up and performed a deep mop+vacuum. It completed the clean, nothing seemed broken. Today I set it to do a normal vacuum+mop clean, it prepped the mop pads, left the base, travelled 2 feet, and then stopped.

I've fiddled with it for awhile, moving the robot myself, flipping it over and making sure nothing is broken, restarting it, trying different cleans, changing settings in the app... It won't move at all, not an inch since it stopped. help!

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Hello, please contact our online customer support team through the app's "Support" section and provide the following information:

Robot serial number (found on robot)
Short video of the issue
Our engineers will analyze the logs to resolve this movement failure. Thank you for your cooperation!