EZ308517

P50 Pro Ultra side brush stopped working?

Not sure what happened and wondering if anyone else has this issue. It randomly stopped spinning. I see it spin for 1 second when it starts cleaning and then it stops the whole cleaning cycle.
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3 Comment

Hello,

1. Please check if the side brush is deformed or entangled with foreign objects.

2. If the side brush is deformed after confirmation, please replace it with a new side brush.

3. If there are foreign objects: when the robot is cleaning, the side brushes and roller brushes may be entangled with the power cords, charging cables, etc. at home. Please pull out the side brush and clean up foreign objects. After cleaning, try to place the robot near the cleaned area for continuous cleaning. And try to tidy up the power cord on the ground before cleaning to prevent entanglement.
2025-8-25 18:12:16 Translate

EZ308517Thread Starter
It is not deformed or entangled with anything. Have already checked.
2025-8-25 22:46:56 Translate

EZ308517Thread Starter
The vacuum is only 1 month old
2025-8-26 02:31:17 Translate

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