Posted 2025-7-4 19:37

[MOVA 1000 and MOVA 600] Robot is removed from account by itself

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Unfortunately my robot 600 serie is deleted from my app by itself. Now I cannot add it again, it says that the robot is already added before. Reset of the robot did not help. What is going on? How do I add the robot again?

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JR881427Thread Starter

This is the app error

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2025-7-4 19:53:35 Translate View Original Text

JR881427Thread Starter

This is my account id

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2025-7-4 19:54:32 Translate View Original Text

Mova Support

Hello, can you provide me with the SN number of the robot? We will contact our technicians to analyze this fault for you.

2025-7-9 14:20:41 Translate View Original Text

JR881427

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