Add P50 Pro Ultra to second phone's MovaApp

I have added the robot to my first phone's MovaApp, when I try to add in again on my second phone it the robot
shows up as offline on the first phone, says the network has been reinitialized.
Both phones are connected to the same mova account (same mova ID) and to the same Wi-Fi network.
How can I have my robot connect to the app on two phones so I can command from anywhere with both phones?

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Hello,

You cannot log into the same account on two MOVAHome APPs simultaneously. However, you can share the device from one account to another.

Click the three dots "..." in the top right corner --- Click "Device Sharing" --- Enter your other account ID --- Click "Share".

I shared the robot, with MOVA ID but it doesn't show up on the second phone,how come?

Hello,

To use the sharing function, please open the MOVA app, tap "My" → tap "Settings" → "General Settings," and check if your region is the same as the region where you purchased the robot vacuum. Your MOVA account and the purchased robot must be registered in the same region.

If the robot vacuum was purchased in a European country and the user's registered MOVA ID is registered in a Russian-speaking region, the robot vacuum sharing function will not be supported.

Could you please provide us with the following information? We will contact our technical staff for further analysis.

1. Main account UID
2. Shared account UID
3. S/N number on the bottom label of the bot

You can click on my profile picture and send it to me via private message.

Turns out the account on my other phone was set to a different region,changing that to the right region solved the issue.