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Hello,
If the cleaning area under the couch has a height of ≥9.9 cm but the robot still does not enter for cleaning, you can select the "Top Radar Auto-Lifting" option on the floor cleaning settings page and set it to "Extreme Coverage Mode." With this mode, you can also set the cleaning frequency for low clearance areas. In the daily mode, the robot will clean low clearance areas once every 7 days.
Meanwhile, please ensure that the back of the couch is smooth to prevent scratching the top of the robot.
Regarding your suggestion about selecting the device model for feedback, we have already forwarded your suggestion to the relevant team to continuously optimize the forum configuration.
Thank you for your valuable suggestions on our product. We are always striving to enhance your user experience. |