Hello,
Please check whether the bumper protection strip was removed during unboxing.
The robot may have collided with an obstacle during operation and become stuck. Please help the robot move away from the obstacle.
The bumper may be jammed by foreign objects. Please clean it and gently tap the bumper to help it rebound.
You may also try restarting the robot.
If the issue persists, we recommend contacting our customer service team for further assistance.
https://www.mova.tech/pages/contact-us