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Hello, we’re very sorry for the inconvenience caused by being unable to use your reward points.
To help us further verify the issue, could you please send us screenshots along with the email address you use to log in to the official website?
Friendly reminder: Please do not upload any personal information in public posts. For your privacy, we kindly recommend sending these details to us via private message on the forum. We will then proceed with further verification for you. | 
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