Posted 2026-3-25 10:56

800

[V50 Ultra] Error during cleaning

800 4

Hi , when i start cleaning sequence i get this error (in the picture) and i can no longer use the app. If i clear app data and cache i can use it once more but then crashes again just when cleaning starts. Any suggestions?
Thank you.

Direct to the Floor
4 Comment

Mova Support

Hello,

Could you please provide us with your device’s serial number and firmware version? We will use this information to further analyze the cause of the issue.

2026-3-26 09:06:31 GB Translate View Original Text

I've also got this issue. I only got my Mova today. Disappointing for a very expensive device and only it's first time in use

2026-4-8 22:34:47 GB Translate View Original Text

I have exact same issue,

2026-5-19 15:17:51 GB Translate View Original Text

Hello~You can try reinstalling the app. If the problem persists, please tell us your SN and software version, and we will provide further assistance.

2026-5-20 09:10 GB Translate

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