Mova Viax 300

The moower shuts down, every time we try to start it. He made a map of our garden, but does not want to moow anything. As soon as we start moowing, he takes position, gives three beeps and shuts down. It does not matter whether we start it by hand of by app. What can we do or what are we doing wrong?

Thank you very much!

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Hello,

We sincerely apologize for the inconvenience caused. Regarding the issue you mentioned where the machine is not mowing properly, we suggest you try the following steps:

1. If certain areas are inaccessible due to obstacles, the robot will consider the mowing task complete.

2. If the scheduled end time has arrived, the robot will end the task early.

3. If the robot runs out of power during the task, the task will automatically end.

4. Try pressing and holding the [Start] + [Back] buttons for 3 seconds to reset the robot. After resetting, the PIN code and consumable timer will be retained, but other information will be cleared.

If the machine still cannot mow properly after the above checks, please contact our customer service team for assistance. Their contact information is below. When contacting them, please include your serial number and invoice, and inform them of the troubleshooting results so they can resolve the issue more quickly:

aftersales@mova-tech.com