BT023537

[V50 Ultra] Z60 poor mopping on edge

Hello

I have a z60. Mopping to the edge is poor. Its stays at least 10cm away from edges. I have made sure collision detection avoidance is off. Please suggest what else i can do.

Thanks
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Hello, this robot is equipped with edge sensors and AI recognition system. When cleaning alongside walls, the machine will maintain a certain distance from walls due to sensor measurement deviation and different reflection effects of various floor materials, which is normal.
If you are unsatisfied with the edge cleaning performance, please follow the two optimization tips below:
1.Enter the APP settings and set the frequency of "Bionic Edge Cleaning" and "Bionic Edge Mopping" to the highest level.
2.Turn off "Low Collision Mode" in settings for better edge cleaning effect during vacuuming and mopping.
For further assistance, please contact us via email: aftersales@mova-tech.com
2026-6-17 03:11:15 GB Translate

I have the same issue with my V50, edge cleaning on certain edges is at least 10cm away, how can this be improved (I have to go round my room with a vacuum to clean the edges of an open plan kitchen with no obstacles in it) ! The settings you mention for the Z60 are not available to me for the v50
2026-6-18 07:23:37 Translate

Hello, you can optimize edge cleaning with these two settings: Set the extension frequency of the side brush and mopping pad to High. Turn off "Collision Avoidance Mode" under "Floor Cleaning Settings".
 
2026-6-22 10:27 GB Translate
Those setting made no difference. It just does not want to go anywhere near my kitchen plinths, is there a way to override it and tell it it’s ok to get closer?
Hello, thank you for your further inquiry. Could you please tell us the height of your skirting board from the ground and its depth? Please also send a video showing the robot failing to clean close to the skirting board. Kindly share your device to our official service account BD929781, our technical team will remotely check your robot’s status. Besides, please provide the exact cleaning time slot you set, which helps us troubleshoot efficiently.
 
2026-7-6 03:24 GB Translate
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